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Luis Mori Guerra

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Chatwoot

A topic hub collecting every article tagged Chatwoot. Use it to explore related posts and follow this theme across the site.

2 articles

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AI Agents AI Architecture LLM Claude Code AI Engineering
Hermes Agent Support Copilot Chatwoot AI Agents Human-in-the-Loop AI Engineering

Building a Support Copilot with Hermes

How to deploy Hermes as an internal support copilot for Chatwoot agents — draft-only assist, private notes, tool scoping, memory governance, and quality gates beyond a thin ChatGPT wrapper.

Jul 3, 2026 14 min read
Hermes Agent WhatsApp Chatwoot OpenAI Cloud API AI Agents Messaging AI Engineering

Build a WhatsApp Agent with Cloud API, Chatwoot, Hermes, and OpenAI

A practical guide to wiring Meta's WhatsApp Cloud API through Chatwoot into Hermes Agent with OpenAI — architecture, bridge service, handoff to humans, and common operational pitfalls.

Jul 3, 2026 21 min read

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